BelleFrag™ is a popular e-commerce site specializing in the sale of highly concentrated perfumes. We offer a wide selection of men's, women's, and unisex perfumes.

Placing an order on BelleFrag™ is simple. Browse our catalog of perfumes, select the product that interests you, add it to your cart, and follow the online payment steps. You will then receive an order confirmation by email.

Yes, our products are 100% authentic and developed with care and expertise in Paris. Moreover, we only use high-quality ingredients.

You can contact our customer service via our contact form on the website or by email at the address admin@bellefrag.com.

On the product page, availability is indicated under the "Add to Cart" button. If a fragrance is out of stock, you can sign up to be notified when it is back in stock.

• For an order that has been paid for but not shipped: You can contact customer service to change the delivery information. If the relevant information is not provided in time, the order will be shipped without modification.
• For an order that has been shipped: in this case, it is unfortunately too late to change the sizes of the items in your order as they have already left our warehouse. If you are not satisfied with the item, you can request a return after receiving the order.

• If you wish to cancel your order/unshipped item:
  Log in to your account, go to "My Orders" and cancel the order you no longer wish to keep by clicking the "Cancel" button.
  
• If you wish to cancel your order/shipped item:
  In this case, unfortunately we cannot cancel it. If you no longer want your order, you can request a return after receiving the package, and then obtain a refund.

Please note that we can only modify your order BEFORE shipping. It will be too late after shipping.

"We invite you to change the address yourself; you will easily find the "Change Address" button under the "My Orders" section."

"After the shipment; you will need to contact our carrier (Colissimo or Chronopost) to define a new shipping address."

Unfortunately, there are two different transport companies for each delivery method. Therefore, it is not possible to change it.

Generally, you should allow a minimum of 1 to 2 business days for the preparation and shipping of your order. We strive to meet these deadlines, but it is possible that slight delays may occur.

If you have already paid, we regret to inform you that we will no longer be able to modify this billing address.

"After the shipment of the package, BelleFrag never asks the customer to pay additional fees to retrieve the package."
"La Poste or Chronopost will never ask you to pay to collect a package. This is a scam. Do not click on any links and close the page!"

Delivery times depend on your place of residence. Usually, orders are delivered within 2 to 3 working days via Chronopost express and within 3 to 4 working days via GLS.

We offer delivery to the countries of the European Union. You can check the shipping rates on the payment page after entering your delivery address.

This is generally due to an incomplete/incorrect delivery address or the fact that the courier does not have access to the delivery location. We will reship your order upon receipt by our teams.

Generally, we send you tracking information via E-mail after your order has been shipped. You can also manually enter your tracking number on the Order Tracking page of our site.

We offer a 30-day return period for unused products in their original packaging. Please refer to our Return Policy for more details.

We suggest that you check the status of your return. It is possible that our warehouse has not yet received your return package. Generally, it takes between 2 and 3 days for the return package to be delivered, depending on the carrier. In addition, refunds are usually processed within 7 business days following the receipt of your return package. Therefore, you should generally expect to receive your refund in about ten days.

We accept payments by credit card (Visa, Mastercard, etc.), Apple Pay, and other secure payment methods.

At the time of payment, enter the promotional code in the designated box to benefit from the corresponding discount.

Yes, we offer loyalty programs as well as special discounts for our regular customers. Sign up for our newsletter to be informed about exclusive offers.

We recommend that you check the following points in order to best address your question:

1. Check if the discount applies to a certain number of items, or to all items available on our site.
2. Check the exact times during which the discount is granted, to ensure that you make your purchase during this period.
3. Check if the total amount of your items meets the minimum required amount to qualify for the discount. Please note that the discount generally applies only to the amount of the items, and not to shipping fees.

If, after performing these checks, you still cannot use your coupon, do not hesitate to contact our Customer Service for assistance.

At BelleFrag™, we take privacy very seriously. You can view our Privacy Policy here.

Our general terms and conditions of sale and use are available in the T&Cs section.

It is essential that our visitors understand that references to products on our site are for informational purposes only. These references should never be considered as products from popular brands, designers, or recognized niche brands. The ownership of all names and copyrights, whether explicitly used in our content or not, belongs to the respective original manufacturers and/or creators.

The items we present are inspired by these creations and are in no way exact copies of other perfumes or original products.

The ownership of all "Trademarks", whether used directly in our content or not, belongs to their respective owners. Our platform is in no way officially affiliated with, endorsed, or sponsored by a trademark holder, whether mentioned or not on our site.

"The mention of any product name on our site is solely for identification and reference purposes, and should not be interpreted as any association with the brand owner."